Support Policy

Therm-x is committed to serving its customers above satisfaction. Along with quality products, the company also assures the highest quality customer service and support. So, when you contact Therm-X, your queries will be handled by people with high technical knowledge. They are well-qualified and experienced to serve you. They will always recommend the best alternatives for your budget.

There will be no message delays, no voice-activated messages, or no chatbots; just expect great customer service from real industry experts. To avail our customer support and service, you can contact us at info@therm-x.com or call us on +1 510 606-1012. We work on all 7 days a week from 7.00 am to 4.30 pm.


Warranty

All our products are backed by a manufacturer’s warranty. So, please check the warranty conditions given in the literature provided with the product. The warranty doesn’t cover damage or dysfunctions caused due to improper product usage and handling. Also, the warranty is invalid if the products are disassembled by end-user or any non-authorized repair centers.

Product Repair and Product Return

Please contact us today to know more about product repair and product repair policies.

Performance-driven products, continuous improvements, and 100% customer satisfaction are hallmarks of our service. These features have helped us build a long list of happy and satisfied customers in the US. Contact our thermal experts today to boost your time-to-market capabilities.


  • 510 606-1012

    Round-the-clock free hotline (24/7)
  • Return & Exchange

    You can return or exchange the item within 14 days.
  • Satisfaction Guarantee

    We are committed to your satisfaction with every order.
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