Terms and Conditions
Your use of the Therm-x.com website (the "Site") is governed by the terms, conditions, and policies set forth below. So, please read the information below carefully. By using this website or placing an order for products or services, you show your acceptance to the agreement bound by terms, conditions, and policies set forth here. If you have doubts or disagreements on any of these terms and conditions, we request you to avoid using the site, and please do not place any orders for services and products.
We may change these terms and conditions periodically to reflect the changing business needs and demands. It is the responsibility of a user to return to this page to review the changed terms and requirements. The amended terms and conditions shall take effect immediately the day they are posted on our website. So, your continued use of the website will indicate agreement to these amendments. These Terms of Service were last updated on April 01, 2020.
Your receipt of order confirmation does not indicate our acceptance of the order; nor does it indicate any confirmation of our offer to sell. Owing to the fast-moving and critical nature of products listed on the website, their prices and availability are subjected to change without any notice.
We regularly stock products listed on the website. However, there may be times when the product is out of stock which may cause delays in order fulfillment. If the product is not available in our stock at the time of order, we will do our best to inform you when to anticipate the product availability. This anticipated availability dates may again depend on vendor supplies and other socio-economic factors. They are subject to change.
All purchases made through our website are final. All third-party manufacturer products listed on the website are backed with respective manufacturer's warranty. For any disputes, you can directly contact us or the manufacturer.
All Therm-x engineered products are backed with Therm-x warranty. Please click here to know more about the same.
We accept credit cards including MasterCard, VISA, Discover, and American Express. You may also pay through Money Orders, Wire Transfers, Cashier Checks, and PayPal. If the shipping address is different than the billing address (on the credit card), you may be required to provide additional information for verification. Please be careful when entering the shipping and billing address on the website. Any incorrect information may cause delays in order processing. The credit cards are usually charged after the shipping of an item. All prices on the Therm-x website are quoted in the U.S. currency (US Dollar). Thus, they must be transacted in the same currency.
For multiple product orders, we will try to ship the products at the same time. Products that are not available at the time of shipping may be shipped later when they are available, unless you inform us otherwise. You will be charged only for products that have been shipped, plus applicable shipping fees. You will be charged as per the shipping rate quoted on the receipt of purchase. The shipping charge is usually applied to the first product on the list of multiple shipment orders.
Our online store at (Therm-x.com) is configured to charge sales tax existing in California. For orders shipped out of the state, customers are responsible for reporting all sales taxes or other applicable taxes.
Therm-x.com will not accept any exchanges or unauthorized returns. Packages that are returned without an authorization number will be refused upon return by our team. We will impose a restocking fee plus any applicable charges for shipping and handling on refused shipments. We may impose additional charges if the returned merchandise is not in the original packaging. To complete the return process, you must call Therm-x customer care to obtain a Return Authorization (RA) number before requesting a product return. For better service, please have this information ready when calling at our customer service: Customer Name, Item Number, Order Number, and the Reason for Return.
The damaged or defective products will be accepted for repair or exchange at our discretion, within 30 days from the date of shipment. We may not provide any credit or refunds after 30 days. The manufacturer's warranty terms will apply in the case of branded products. Please read their terms and warranty conditions before returning the product. You can directly contact the manufacturer for knowing more about their warranty policies. A product will be analyzed to identify the nature of the defect by a member of the Technical Support Staff at the manufacturer's end. Most manufacturer warranties including Therm-x's cover only defects due to workmanship. If the returned product is found to be non-defective, once the manufacturer has inspected it, we may charge a restocking fee and non-product related fees. Handling and shipping fees are non-refundable.
Used products or customized products are not returnable, except for the purpose of seeking a warranty. Customized products are made-to-order products built to customer's specifications.
In addition to the above, please take note of the following terms for defective returns:
- Products that are damaged during shipping or missing items (shortages) must be immediately reported to Therm-x, within 24 hours of receipt of the order. Our team will contact the shipping company for visual inspection of the box and merchandise. We will replace any missing or damaged merchandise, thereon.
- Always inspect the order at the time of receipt before signing off the delivery person.
- Any damage that has occurred during the shipment must be noted with the delivery person to file a damages claim. Any failure to do so may result in rejection of the claim.
- Always keep the original merchandise and packaging as received.
- It is recommended to file the damage claims with the freight carrier before approaching us.
At Therm-x, we take care to eliminate errors on our website and present the most appropriate product pricing and information. However, we do understand that with several products and SKUs listed on the website, sometimes wrong information may be projected. In the case of a product listed with an incorrect price due to computer error, typographical error, miscommunication, or wrong pricing information received from our vendors, we have to the right to cancel or refuse your order anytime. We also possess the right to cancel any order for which the credit card has been charged. If the credit card is already charged and the order is canceled from our side, the credit will be immediately issued to your credit card account. If you feel the pricing has changed after you placed the order, please contact us immediately. You can share your contact information followed by an order number, and our team will contact you at the earliest. We will do our best to resolve any typographical errors on the website. If we cannot resolve the situation, we request you to return the undamaged or unused product in its original packaging to us within five business days for seeking a refund.
Unless otherwise specified, all materials presented on the website, including the site design, texts, logos, graphics, images, icons and the selection of arrangement and assembly are the sole property of Therm-x. All branded products and their related information, including texts, logos, images, icons, and graphics are the property of respective manufacturers. You may use the information on this website only for the purpose of shopping or placing your order. You may not use it for other economical purposes. No information or materials must be copied, modified, reproduced, republished, posted, uploaded, distributed, or transmitted without any written permission from Therm-x. Any authorized application or use of the materials on this website may violate trademark, copyright, and all other applicable laws, thereby resulting in civil or criminal penalties.
Therm-x passes all the manufacturers’ warranties and guarantees to its customers. We make no independent or additional warranties. To the full extent permissible by law, Therm-x disclaims all warranties, expressed or implied including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.
Therm-x shall under no circumstances be liable for incidental, special, punitive or consequential damages, even if we are being advised for the possibility of any such damages. The maximum liability for all damages shall be limited to an amount not exceeding the product's purchase price. Also, Therm-x will not be liable for any damages of any kind arising from the use of its web site or catalog, including, but not limited to indirect or direct, punitive, incidental, and consequential damages. All products are sold "as is". Please check the manufacturer’s packaging for compatibility. We make no warranty as to the performance of any product sold through our website. We are not responsible for the downtime of the system, loss of data, and so on. This disclaimer does not affect the terms of any applicable guarantees or warranties offered by the manufacturer.
Transactions between you and Therm-x, and any dispute arising between you and Therm-x related to the purchase or any interaction between you and Therm-x, including but not limited to the claims on the content of the website or product catalog, shall be governed by and construed according to the laws in the State of California. If any provision described in this agreement is deemed unlawful, void, or unforeseeable for any reason, then the provision will be severed from the agreement. It shall not affect the enforceability and validity of the remaining provisions.
Title to items purchased is passed by Therm-x to the customer at the time of shipping. Thus, the customer shall take on full liability for the validity of the delivery address provided at the time of purchase. Therm-x shall not incur any loss arising due forwarding the shipments to the new address. You shall not hold us responsible for any delays or damages resulting from war, seizure, riot, embargo, terrorist activities, Acts of God, or other events or acts outside of the reasonable control of Therm-x.
The policies elucidated here are subject to change without any prior notice. As usual, we do our best to ship all orders as accurately as possible. However, Therm-x holds no liability for late or delayed shipments or system failures.
How to Order
Phone: +1 510 606-1012
7 days a week from 7:00 am to 4:30 pm
Mail: 3200 Investment Blvd, Hayward, CA 94545 USA